![]() ![]() Upon looking at the properties of the presence unknown contacts, they are pulling the incorrect domain. ![]() If you have feedback for TechNet Subscriber Support, searching for users in Skype 2016 and Lync 2013 we are getting a status for users "Presence Unknown". Mark the replies as answers if they help. If the issue only appeared on the specific client, please try to delete SFB cache file and test (Lync 2013/SFB (SFB 2016)įor this issue, as you mentioned, you can set the Lync client policy parameter "AddressBookAvailability" to the value of WebSearchOnly, then Lync client will search the address book from BE database directly, please refer to It runs OK in Teams client and Outlook web. And I cannot start an IM, no IM window opens when I click on the icon. It runs perfectly with tenant users, but external users show a white circle with an unknown presence label. Any thoughts on if this will solve the issue, and does anyone have any other thoughts as to what the issue could be and how to fix it?įrom my point of view, this issue didn’t caused by unchecking the option “Exchange and outlook integration”.ĭid the issue only appear on the specific client? For many days, I try to find why I cannot see external users status in Outlook 2016. My coworker and I are going to implementĪ CS Policy on the Skype server through the Skype power shell. Our profiles are also not connected to an exchange server. In our local Lync/Skype profiles we have the boxes that cause Lync/Skype to integrate with Outlook/Exchange unchecked. When searching for users in Skype 2016 and Lync 2013 we are getting a status for users "Presence Unknown". ![]()
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